At Healing Crystals Shop, we strive to ensure your satisfaction with our products. Our return policy is designed to provide you with peace of mind and protect your rights as a customer. Please read the following terms carefully:
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Legal Warranty
a. All our products benefit from legal warranty as outlined in the applicable laws and regulations, provided that the products have been used normally and in accordance with the maintenance advice provided.
b. Our legal warranty covers any hidden defects in the products, as defined by Articles 1641 and subsequent articles of the Civil Code. If you receive a defective or non-compliant product, you may return it to us for a refund or exchange.
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Returns and Exchanges
a. You may exchange products ordered on our website, https://www.healing-crystals-shop.com/, within 14 working days from the date of receipt.
b. To be eligible for an exchange, the products must be in their original condition, undamaged, and unused. They must be returned in their original packaging along with the invoice free of any writing.
c. Please note that custom products may not be eligible for return or exchange, unless they are defective or non-compliant.
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Refunds
a. You have the right to request a refund for ordered product(s) (excluding custom products) within 14 days of receipt, without the need to provide any justification.
b. To exercise this right, please declare your return by sending an email by using the contact form on our “Contact Us” page. You may also use the withdrawal form received by email at the time of the order.
c. When declaring your return, please include the return number provided to you.
d. All products must be returned in new condition, in their original packaging. Products that are incomplete, damaged, worn, or soiled by the customer will not be eligible for return or exchange.
e. Upon meeting the above conditions, Healing Crystals Shop will refund the total amount of your order within 14 days of receiving the returned products.
Please note that this Return Policy is subject to the applicable laws and regulations. If you have any questions or concerns regarding your return, please contact us.
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